Resume

October 2008

Career Statement

I have over seven years working experience in delivering Information Technology services, with experience in a wide range of areas desktop PC support, service support, system administrator and developer.

I am currently looking to continue web development as a programmer so I can continue working in this area of interest.

Skills Summary

I am able to work individually or in a team and make a strong contribution to any task or project for a successful completion with minimal supervision and direction required.

I have a very broad range of technical and non-technical skills which is backed up with the ability to learn quickly. I am able to find solutions through research and problem solving.

Key skills: programming (Perl, PHP, C/C++), databases (MySQL, LDAP), system administration (Linux, Solaris, Apache), Web development (HTML, CSS, Javascript), Client Support and Engineering.

Education

Qualifications

Bachelor of Computer Science and Engineering (Honours)
Monash University, May 2002
Certificate IV in Assessment and Workplace training
Monash Student Association (RTO: National Code: 21526), July 2005
Foundation Certificate in IT Service Management (ITIL)
Information Systems Examination Board,
ProActive Services Pty Ltd, November 2006

IT Courses

Administering IBM Lotus QuickPlace 3, January 2007
Implementing an IBM Lotus Sametime 7.5 Infrastructure, December 2006
Building the IBM Lotus Domino 7 Infrastructure, December 2006
Advanced Module Design Techniques (Perl), September 2005
Productive Programmer, May 2005
Sun Java System Directory Server 5.2: Advanced design & deployment, June 2004
Perl best practice, May 2004
Advanced Object-oriented Perl, April 2004
Perl Regular Expressions, October 2003
Sun ONE Identity Server 6.0, September 2003
Object-oriented Perl, December 2002

Other Courses

ITIL Service Management Awareness Seminar, October 2005
Advanced Technical Presentation Techniques, September 2005
Responsible Serving of Alcohol, February 2005
Report Writing, September 2004
Internal Consulting, August 2004
Communicating Effectively at work, October 2003
Handling difficult interactions, August 2003
Project Management: Essential Techniques, August 2003
Managing your work, yourself & your time, July 2003
Teamwork in action, July 2003
Quality service for front-line staff, June 2003

Experience

Web Developer
Personal Projects

Period: Casual unpaid from February 2005 to Present.

This represents the collective of development of Web applications in PHP and MySQL Database.

Projects:

Profile search for Jabber Australia Instant message community.
Weekly Lottery syndicate web application.
Framework service for Internet based Competitions.
Auction service for Puzzle Pirates game community. (based on PHPAuction.org GPL code)
URL shortcut/redirection service.
Simple document/file management application.
Framework for virtual commodity trading system.

Prototype Engineer
Racing Card Derby Project

Period: Contract employment from September 2007 to December 2007.

Racing Card Derby Project was the prototype for a horse racing themed table game concept targeting the Gaming industry. This role assisted in research, testing and problem solving in electronics and construction of the project.

Support Analyst Programmer
Connect Support, Web Solutions
Coles Group IT, Coles Group

Period: Contract employment from April 2007 to August 2007.

Coles Group IT provides IT services and support to the retail brands of the company. This role provides second level support and high level administration for Intranet Portal to content publishers and users.

Responsibilities:

Administrating IBM Websphere portal, IBM Workplace Web content management, and Verity K2 for Connect Portal service.
LDAP group administration for Web content access control.
Providing user and author support for Connect Intranet Portal.

Achievements:

Worked on Portal upgrade project maintaining content integrity.
Developed monitor service for rapid response and analysis of service outage.

Registration and Authentication Services Administrator and Developer
Identity and Messaging Services, Infrastructure Services,
Information Technology Services, Monash University

Period: Permanent employment from September 2002 to February 2007.

The Information Technology Services Division provides the centralised IT services to support the University's key business. The role is focused on the administration and support of the centralised identity management system and extending its usage through development of registration and administration web services, deployment of supplementary services and providing expertise on authentication to other services.

Responsibilities:

Administrating identity management systems, consisting of 5 dedicated Sun One (LDAP) Directory servers, an Apache Web server, a centralised user data processing server, a Digital certificate management server, as well as additional Directory servers dedicated to specific services.
Developing services to extend Identity management systems, includes of web interfaces for decentralised user administration, integration with various data sources, and work on projects predominantly in object orientated Perl.
Providing expertise in authentication and identity management to customers, front line support, IT projects and other departments.

Achievements:

Implementation of a hybrid directory service, enabling restricted Monash services to external customers.
Successful deployment of internal Digital Certificates for secure server communication and email signing. Subsequent server upgrade project.
Successful integration of "RightNow" knowledge base with Directory service on "ask.monash" project.
Client services customer service outstanding team award in 2004 for work on Internet billing and quota management system project.
Optimised data processing programs allowing quicker propagation of changes and ensuring better data integrity.
Identified problems and restructured development practices for the team improving maintainability, which resulted in faster code deployment to production.

References

Available on request